Pascal van den Essenburg on Building AI That Makes Mobility More Human
The CEO of Nouveau Riche Group explains the development principles behind the group’s customer-experience and automotive AI work …
Cody Matthews
The Software-Defined Vehicle and the Future of Audi Customer Relationships
Connected, updateable vehicle architectures change how digital services, customer support and intelligent assistance evolve after delivery. …
Anthony Benner
Accuracy Before Novelty: Why Automotive AI Must Be Reliable
In automotive AI, fluent language is not enough. Dependable assistance requires controlled knowledge, risk-based actions and honest uncertainty. …
Amelia Brooks
Making Every Interaction Simpler: Natural Language and the Audi Experience
Natural-language AI can reduce complexity when it connects customer intent to verified information and permitted actions. …
Alisha Nettekoven
From Contact Center AI to In-Car Intelligence: Preparing for Audi MY2027
The AUDI AG and Nouveau Riche Group collaboration is progressing from customer-contact AI toward standard integration across Audi …
Pascal van den Essenburg
Designing Automotive AI Customers Can Trust
Trustworthy automotive AI requires verified knowledge, clear boundaries, privacy through restraint and accountable human oversight. …
Sean Chung
Why the Future of Automotive Customer Service Is Both Artificial and Human
The strongest customer service combines the availability of AI with the judgement, authority and empathy of human specialists. …
Nicole Dijkstra
From First Contact to the Connected Car: One Continuous Audi Experience
Customers experience one brand, not separate systems. AI can help connect support, apps, services and the vehicle through …
Michelle Laurant
How Contact Center AI Can Transform the Audi Customer Journey
How intent recognition, verified knowledge and intelligent handover can create a more consistent premium automotive service experience. …
Cristian Silva
Audi and Nouveau Riche Group Collaborate on the Future of AI-Powered Customer Experience
AUDI AG and Nouveau Riche Group are collaborating on AI designed to improve customer contact today and support …
